Before confirmation
Spent N / Booking policy Clear before you book
Cancellation & refunds
Plans change. Your Credit stays clear.
Every booking shows its cancellation terms before you confirm. This is how cancellations, Copay, and Credit refunds move through Spent N.
The simple rule
Read the terms. Then book with confidence.
Cancellation windows and charges vary by hotel, operator, restaurant, caterer, photographer, or service Partner. The terms shown at checkout are part of your booking and control the outcome.
Read the full Terms of UseBefore you cancel
It's simple to manage your booking
After confirmation
Partner rules apply
Once confirmed, cancellation eligibility, deadlines, and charges are shown by the Partner before you book.When approved
Value returns to Credit
Eligible refunds return to your Spent N balance. Credit is not converted to cash or sent to a bank account.The refund journey
From request to returned Credit.
Request
Open My bookings and choose the booking you want to cancel.
Review
We check the booking deadline, Partner rules, Credit capture, and Copay.
Resolve
The Partner confirms the outcome and any applicable cancellation charge.
Return
Approved Credit value goes back to your Spent N balance.
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